Broadband and TV deals. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Grab the adapter we provided and plug it. Manage Your Account. But I have no Virgin Media Wall socket in my house. They will charge £99 for a relocation. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Mobile. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. I bought a powerline adpator that states can support up to 1ghz but at tops it was giving me 100MB which is worse than the wifi. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). There are no virgin sockets on the wall. Would I be able. We're here to help. VM BB TV Landline. Options. I am trying to set up our wifi. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . thanks - 5353271. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. I have the new one as I. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Joining in Options. I’ve tried calling but the people I’m connected to keep hanging up. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. Virgin Media; My Virgin Media; Shop; Help; Virgin. We also don’t have an Ethernet point only an old BT outreach 5C box. I only have a BT master socket, and then a TV aerial socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. How to i book someone to come and - 5239743. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Or call and get a manned install if you really want a wall socket installed. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. We have a virgin media wall socket with an ethernet port in the. QuickStart, set up and connections. I have virgin media 1ghz. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I’m having the exact same problem. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Account - Mobile. Connect the Hub’s power cable with the blue tab. The openreach socket can take a landline cable or an ethernet cable. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Account - Mobile. #1. 3 minutes ago. The hub got delivered on time as promised. But I have actually managed to get through to the technical team over chat. Actually it is not a box it is just a cover to cover up the splitter behind it. Stay safe online. Explain what needs to be done and book an engineer visit. I have only got one rectangular shaped white socket (Shown. Has anybody ripped thes out and not disturbed the internet phone. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. QuickStart, set up and connections. However, I do not have any of the specified wall sockets available. 0 KudosVery poor advice. I don't see a virgin media wall socket. Please there is no virgin media wall socket and I don't know how to go about the installation. 2: Seeker. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Browse Virgin Media Virgin Media Community. Not all properties have a socket, just a cable. Tudor. Carley_S. 0 Kudos. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. on 25-09-2022 15:41. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. Go to virginmedia. I recently applied and received the delivery for a virgin package of tv broadband. 168. James-30 wrote: ». Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. 0800 052 1734-----Damaged Wall socket. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. @umerarifkhan11 wrote:. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Vonage 2nd line. I have noticed that i do not have any internal wall socket. Or you may be quicker than average! You won’t be involved the whole time. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. QuickStart, set up and connections. on 27-01-2023 17:22. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Sorry to hear you don't have a VM wall socket. . Cihank617. I don't work for Virgin Media. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I think there’s something missing to the Virgin Media wall socket in my flat. on 21-08-2023 20:36. I tried calling for an installation but couldn’t get. Get the Hub ready by connecting the wires. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Browse Virgin Media Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. Please there is no virgin media wall socket and I don't know how to go about the installation. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Account - Mobile. Manage Your Account. I. Hi team. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Stay safe online. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Phone. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Broadband Deals. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. So, a 50 minute broadband, TV and phone. Look for an omnibox on the outside of your property and try and trace the cable. Or if the other end of the white cable is in a more useful. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. The only wall boxes are old NTL boxes with TV and FM connections. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. on 07-09-2022 19:28. Sign in . we’ve just moved in to our new house. Hi there , welcome to our forum and thanks for your post. Virgin Media; My Virgin Media; Shop; Help;. Or a VM person will sort it for you when they get here in a day ot two. No virgin media wall socket mattz1106. Virgin Media; My Virgin Media; Shop; Help;. This so calle. It probably goes into another room in the house. You dont need a new router just for the test the Computer will connect directly. I only found an openreach mastersocket 5c in the flat. Options. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Can I order an engineer please. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Account - Mobile. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Choose the best spot for your wifi hub. No internet, unfortunately. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I have taken a look on our side and I can see you have an engineer. Connect the Hub’s power cable with the blue tab. 7; 0; 0; CoachDanny. However, I do not have any of the specified wall sockets available. Security matters. I end up calling and the person on the phone said its been - 5401028. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. 0 Kudos Reply. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Options. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. . That is a rooftop aerial outlet for Freeview TV. Sometimes you'll just have a wire coming in rather than a wall socket. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. There should be a wall mounted box somewhere inside that has an F socket on it. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I don't have a virgin media socket on 17-12-2022 10:38. Browse Virgin Media Virgin Media Community. No virgin wall socket in my house. Is it necessary to plug the cable to socket for having wifi, if so what can I. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Post. My Virgin Media App. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Virgin Media Wall Socket. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. There must have been a previous installation or you would not have been offered a self install. charleykate10. Browse Virgin Media Virgin Media Community. Virgin Phone Switchover. We have the quickstart pack but sadly cannot get broadband set up and working. The wall socket I have within my home does not appear to be working. Second, you'll likely need a manned installation for your VM services. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Security matters. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. These do not work. I have been given other details for the account such as the account number/area code and. 2 weeks ago - last edited 2 weeks ago. Virgin Media; My Virgin Media; Shop;. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I'm very sorry to hear about the non wall socket. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. --. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Security matters. Security matters. Broadband Deals. a week ago. Manage Your Account. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Flag for a moderator; on 20-07-2023 13:38. Awful first impressions of Virgin Media. I recently got Virgin broadband installed. I wanted. Hi enteen18, thanks for posting and welcome back to our community. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin Media Community. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Networking and WiFi. I can’t find wall socket that is compatible with the cable. We also don’t have an Ethernet point only an old BT outreach 5C box. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Virgin Media. Explain what needs to be done and book an engineer visit. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. RedTomato said: I removed my Virgin cable about a month ago. I can only find the TV socket. ” I did not get a silver terminator cap in my packaging to send back. 1 Kudo Reply. Browse Virgin Media Virgin Media Community. Forum Team Options. Next, connect the power cable. You should see a cable going through the wall and if you trace this inside, you should get the cable. Browse. Vonage 2nd line. hi. I’ve just lived into my new house and received my Virgin box. But I. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You should be able to do it on a call to CS. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 24-03-2021 05:06 PM. Account - Cable. Re: No Virgin Media wall socket internally. You will only have been sent a QuickStart pack if the premises previously had VM. Account - Cable. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. My Virgin Media Hub 3 just came in but realised need a socket wall installed. on 05-12-2022 15:05. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Standard Member. I'm a Very Insightful Person, I'm here to share. All forum topics; Previous topic; Next topic; 1 REPLY 1. Its a flat £25 charge to move the connection points and rebalance power levels. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. No, the ethernet cable is for a wired device if you have one. Browse Virgin Media Virgin Media Community. Hi, I just received my hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The OUT terminal from the Technetix isolator has a terminator cap on it. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Mobile Your Account. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. on 18-05-2022 19:55. Go to solution. Broadband deals. Account - Cable. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. on 05-04-2023 09:20. Virgin Phone Switchover. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. It may just be a loose cable rather than a socket. Virgin Media; My Virgin Media; Shop;. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. I've looked for an external box but cannot. The cable fits in the socket shown in the image attached. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I spoke to 3 customer service people yesterday and none could help. Stay safe online. Hi I have ordered a quick start kit and don't have a virgin media wall socket. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. The wall socket is - 5109379. Joining in Options. That is a rooftop aerial outlet for Freeview TV. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. There must have been a previous installation or you would not have been offered a self install. Stream from Virgin Media. We have the quickstart pack but sadly cannot get broadband set up and working. Browse Virgin Media Virgin Media Community. VM BB TV Landline. Trace any cables coming out of it and check the ends of them. I was happy and my kids were waiting for internet but unfortunately no wall socket. The openreach socket can take a landline cable or an ethernet cable. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Getting Connected with Virgin Media is easy when you have a wall socket. Manage Your Account. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Sign in . Manage Your Account. i don’t have a virgin media wall socket. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Socket should be on the underside. Explain you need a manned install. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Manage Your Account. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. There is a wire within the box but it’s too short to reach and also does n. Phone. I just moved into a new apartment, and bought a broadband from virgin media. Push the white cable with the black label into the Hub. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. I don't work for Virgin Media. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I don't work for Virgin Media. Looks like the pin has come out from an old termination cap. Disappointing but not unexpected. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Also there will be an external, often brown, omnibox. - 5201249. Switched On Families. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Tuning in. Virgin Media; My Virgin Media; Shop;. Hello there. The cable going in will be a double. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Account - Cable. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Look for a box on the outside of your home and see if you can trace where the coax goes. Turn on your TV and get connected. Phone line - 5 mins. how can we go about changing our self install to. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Thanks . Options. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. - 5411444. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. That is a Virgin telephone socket. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The pre-install team number is 0800 052 1734. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Browse Virgin Media Virgin Media Community. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. That is the way I want it to stay. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. New Install Assistance. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. See where this Helpful Answer was posted. You need a small spanner to remove this. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. 0. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Tudor. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling.